Customer Service Orders & Order Tracking FAQs
Can't find the answer you’re looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 7:30 a.m. - 4:00 p.m. CT, or send us an email.
Which shipping method should I choose?
The shipping method you should choose depends on your preferences, where you are shipping and when you hope to receive your package.
Priority Mail
Delivery can occur Monday thru Saturday, and most orders are delivered within 2-4 business days of leaving our facility. You won't be able to track the status of the package until it'sdelivered, when its status will be confirmed as "delivered." All military addresses and P.O. boxes must ship using U.S. Postal Service Priority Mail.
UPS Ground
Delivery can occur Monday thru Friday, and most orders are delivered within 3-5 business days. Delivery status can be tracked on a daily basis with the tracking number. UPS Ground is not available for military addresses or P.O. boxes.
UPS 2nd Day Air
Delivery can occur Monday thru Friday, and orders are guaranteed to arrive two full business days after it leaves our facility. Delivery status can be tracked on a daily basis with the tracking number. UPS 2nd Day Air is not available for military addresses or P.O. boxes.
UPS Next Day Air
Delivery can occur Monday thru Friday, and the order is guaranteed to arrive the next business day. Delivery status can be tracked on a daily basis with the tracking number. UPS Next Day Air is not available for military addresses or P.O. boxes.
Orders & Order Tracking FAQs Questions
- What is the Coffee Club?
- How can I modify my Coffee Club selections?
- Is online ordering safe?
- Can I buy a Caribou Gift Card online?
- Why can't I put more than one than one item in my cart?
- I cannot log into my account. Why do I keep getting the login screen?
- When will my order ship?
- Which shipping method should I choose?
- How do you calculate shipping costs?
- Do you ship outside the United States?
- My credit card is being declined. What can I do?
- Can I get a catalog of Caribou Coffee merchandise?
- What payment types do you accept online?
- How do I split the order payment between my Caribou Gift Card and a credit card?