Customer Service Orders & Order Tracking FAQs
Can't find the answer you’re looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 7:30 a.m. - 4:00 p.m. CT, or send us an email.
How do you calculate shipping costs?
Shipping costs are based on weight and the zone the package is being shipped to. Shipping fees are based on actual costs. There are no handling fees. Because we calculate the shipping for the specific items you have ordered, we don’t have a standard shipping rate table.
Orders & Order Tracking FAQs Questions
- What is the Coffee Club?
- How can I modify my Coffee Club selections?
- Is online ordering safe?
- Can I buy a Caribou Gift Card online?
- Why can't I put more than one than one item in my cart?
- I cannot log into my account. Why do I keep getting the login screen?
- When will my order ship?
- Which shipping method should I choose?
- How do you calculate shipping costs?
- Do you ship outside the United States?
- My credit card is being declined. What can I do?
- Can I get a catalog of Caribou Coffee merchandise?
- What payment types do you accept online?
- How do I split the order payment between my Caribou Gift Card and a credit card?
